About Us

Welcome to Buybestdress – Where Your Dream Dress Begins

Buybestdress is your ultimate destination for discovering a wide variety of unique, stylish, and sophisticated dresses. We are committed to offering not just stunning designs but also an exceptional online shopping experience—easy, secure, and tailored to your needs. Whether you're looking for regular, petite, plus-size, or custom sizing options, we make it simple to find the perfect fit that complements your beauty.

Founded in 2015, our factory has grown into a leading global online retailer. We take pride in our vast selection, premium quality materials, affordable pricing, and unwavering dedication to customer satisfaction. Every piece is crafted with care, ensuring that each customer feels confident and beautiful.

At Buybestdress.com, we specialize in creating unforgettable dresses for weddings, proms, parties, and all of life’s special occasions. Our design philosophy blends modern elegance with timeless charm—helping every woman feel both glamorous and comfortable.

No matter where you are in the world, Buybestdress is here to bring your dream dress to life. With personalized service, exceptional quality, and a touch of magic, we aim to make you feel like the leading lady in your very own fairy-tale moment.

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Made to Order – Crafted Just for You

At Buybestdress, we take great pride in creating exquisite handmade dresses tailored specifically to your individual measurements and style preferences. Every gown is a true labor of love—meticulously crafted by our skilled artisans who bring years of experience and passion to each stitch.

Through the art of hand sewing and attention to every detail, we ensure that your dress is not only beautiful but also one-of-a-kind. Whether you're preparing for a once-in-a-lifetime celebration or simply want a dress that reflects your uniqueness, our made-to-order process guarantees a flawless fit and a deeply personalized experience. Because you deserve nothing less than perfection.

Premium Materials – Feel the Difference

Each Buybestdress creation is made from carefully selected, high-quality fabrics that offer a perfect balance of comfort, elegance, and durability. From the first touch, you’ll feel the difference—luxurious textures that drape beautifully and move effortlessly with you.

We are committed to using only premium materials that elevate both the look and feel of your dress. Whether it’s for a wedding, formal event, or a special celebration, our garments are thoughtfully designed to provide lasting comfort while making you look and feel extraordinary.

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Effortless Elegance, Anytime

Discover the perfect dress for any occasion—whether it’s prom night, a wedding, a cocktail gathering, or an elegant black-tie event. Our thoughtfully curated collections are designed to suit every style and moment, helping you express your individuality with confidence.

Choose from a wide range of colors, silhouettes, and fits that flatter your natural beauty. Not sure what works best for you? Our friendly customer service team is always here to assist with personalized advice.

Enjoy a seamless, stress-free shopping experience with reliable international shipping and transparent pricing—no hidden fees, just beautiful dresses delivered to your door.

Our Guarantee
Elegance Delivered – Worldwide & Worry-Free
️️A Trusted Choice by Thousands

With the trust of over 200,000 satisfied customers worldwide, Buybestdress.com is proud to be recognized as a leading global destination for wedding and formal dresses. Our reputation is built on consistently delivering exceptional gowns for all occasions—from romantic weddings to elegant galas. Every day, we create stunning dresses for women and girls around the world, and our growing community of happy brides and fashion-forward customers is a reflection of our passion and promise.

Tailored Elegance Just for You

Our made-to-order designs offer more than just beauty—they offer a personal touch. Each dress is meticulously handcrafted according to your exact measurements, ensuring a flawless fit that highlights your unique shape and style. From the neckline to the hem, every detail is thoughtfully considered to make you feel confident and radiant.

️Exceptional Craftsmanship

Our talented team of experienced designers and dressmakers are true artisans. With a deep understanding of fabric, form, and finesse, they bring each gown to life using high-quality materials and advanced tailoring techniques. Every dress features hand-applied embellishments, intricate beadwork, and refined finishing—making each piece a wearable work of art.

Global Shipping, Seamless Delivery

Wherever you are, your dream dress is just a few clicks away. Thanks to our partnerships with top-tier international logistics providers, we offer reliable worldwide shipping with fast delivery and fair rates. Your order will arrive safely and swiftly—so you can focus on your big day, not the delivery.

Always Here for You

At Buybestdress, exceptional service is not just a promise—it’s our standard. Whether you're seeking style advice, need help with sizing, or want to track an order, our dedicated customer support team is here 24/7 via live chat and email. No matter the distance, we’re committed to making your experience easy, personal, and worry-free.

Customs & Import Tax

The Customs agency, a governmental body entrusted with overseeing the movement of goods across borders, plays a vital role in regulating shipments entering a country or region. Prior to shipment clearance, all items transported to and from a given destination must undergo customs scrutiny. The responsibility for customs clearance and payment of associated duties rests with the buyer.

Our commitment is to transparency: we exclusively charge the marked price displayed on our website, covering the product's value along with shipping expenses. However, it's important to note that many jurisdictions impose taxes or duties on imported products, though exemptions may apply to items of limited value or specific categories.

Taxation and duty policies vary extensively among nations. Regrettably, it is impractical for us to be well-versed in the intricate details of every country's rules, regulations, customs procedures, traditions, and legal frameworks, including potential loopholes and schemes. Consequently, we are unable to provide advice concerning taxes within your jurisdiction. It's incumbent upon you, as the buyer, to diligently gather relevant information prior to placing your order.

Should import taxes, additional duties, or sales taxes be applicable, settlement with the courier upon package receipt becomes necessary. Precise calculations and pre-payment of these charges are beyond our capacity. If you are engaged in drop-shipping or sending a gift, it's advisable to inform recipients about the potential tax implications upon receiving the goods.

We encourage you to conduct comprehensive research regarding the import tax regulations in your own country prior to finalizing your purchase. If you acquire insights into the tax scenario and identify strategies for reducing or nullifying the taxes, feel free to communicate your requirements, such as instructions on labeling, packaging, declarations, and invoices. Your guidelines will be readily accommodated, as your satisfaction is our priority.

FAQ:

Q: Who handles customs clearance if my items are detained?
A: Should your items be detained by customs after the shipment has left the seller's country, the responsibility for clearing the detained items falls upon the buyer.

Q: Could a large order be seized by customs upon delivery to my country?
A: Yes, there is a possibility of seizure. To mitigate this, we recommend contacting us beforehand to consider splitting your order into multiple smaller packages. These packages can then be shipped on different days, reducing the risk of seizure.

Q: Who bears the cost of customs duties?
A: The buyer assumes responsibility for any customs duty fees that may be levied upon delivery. The specific method of import duty calculation is subject to the customs policies of the buyer's respective country.

Q: Are there any resources to verify tax policies?
A: For information on tax and customs regulations, you can refer to this third-party site dedicated to providing such information.

Delivery Guide
When to Order

Total Delivery Time Calculation: Processing Time + Shipping Time

Processing Time

Processing time varies depending on the type and complexity of the dress.

Wedding Dresses, Prom, Evening, Homecoming & Special Occasion Dresses: 1–4 weeks

For orders with multiple items, they may be shipped together. The overall processing time will be determined by the item with the longest processing time.

Shipping Time & Charges

Expedited shipping typically takes about 1–2 weeks from our factories to your destination. Standard shipping usually takes 2–4 weeks.

The precise shipping duration depends on the courier (UPS, DHL, FedEx, etc.) and the method selected. Once your order is shipped, a tracking number will be sent via email.

We are not responsible for delivery delays due to inaccessible addresses or events beyond our control.

Shipping Destinations

We proudly ship to most countries across the globe! Just select your country at checkout. A few remote regions may not be supported due to carrier limitations.

Expedited Shipping

Expedited shipping may incur a remote area fee based on your address. We will notify you via email. Please respond within 48 hours to pay the fee. If not, we will ship via standard method.

Custom Sizing

Custom sizing is a fantastic option for customers who want a dress that fits like a glove. It's perfect for those who fall between standard sizes or simply want a more precise fit overall. With custom sizing, we tailor the dress to your exact measurements — including bust, waist, hips, height, and hollow to floor. We also offer extra length for floor-length gowns, ensuring every detail is just right.

And the best part? Custom sizing costs the same and takes the same amount of time as a standard size dress. The only difference is that custom dresses are non-returnable for any reason, including wedding cancellations or last-minute changes. So please make sure you’re fully in love with your dress design before ordering.

How to Measure for Your Custom Dress

To ensure the perfect fit, follow our easy measuring guide with a friend’s help and a soft measuring tape. Please wear fitted clothes and a thin, supportive bra for the most accurate results.

  • Upper Bust: Measure directly under your arms, around the top of your chest.
  • Bust: Measure around the fullest part of your bust, keeping the tape level with the floor.
  • Under Bust: Measure around your ribcage, just below your bust.
  • Waist: Measure around your natural waist — usually just above your belly button.
  • Hips: Measure around the fullest part of your hips.
  • Dress Length (Hollow to Hem): Measure from the center of your collarbone to the floor, including heel height for long dresses.
  • Height: Measure your full height from head to floor without shoes.
  • Shoulder to Shoulder: Measure from the edge of one shoulder to the other.
  • Sleeve Length: Measure from the edge of your shoulder to the desired sleeve end.
  • Arm Girth: Measure around the fullest part of your upper arm.
  • Wrist: Measure around your wrist bone, comfortably snug.
  • Hollow to Bust: Measure from the center of the collarbone to the fullest point of the bust.
  • Hollow to Waist: Measure from the center of the collarbone to your natural waist.
  • Neck Circumference: Measure around the base of your neck.
  • Hem Slit (if needed): Measure from the waist down to where you'd like the slit to start.
  • Shoe Heel Height: Add this to your hollow-to-hem measurement if wearing heels.

Click here for our full Size Guide.

Custom By Image

Looking for a dress that’s as unique as you are? We’re thrilled to offer custom design services for weddings, proms, parties, and other special occasions. Whether you have a clear vision or just a spark of inspiration, our expert designers are here to help bring your ideas to life.

Our team welcomes reference photos, sketches, or descriptions for custom dresses. Styles can be adjusted in neckline, silhouette, sleeves, hemline, and more. We’ll help you create a one-of-a-kind piece that reflects your personal taste — from classic elegance to bold fashion statements.

Custom-made dresses range from under $100 to $1000+, depending on design complexity and material. Production time is usually 2–4 weeks, though intricate designs may require 4–6 weeks or longer. Please plan ahead and share your event date when placing your order.

Shipping: We ship via UPS, DHL, FedEx, or USPS. Shipping usually takes 3–15 business days, depending on your location.

How to Order a Custom Dress

  • Send us pictures or descriptions of your dream dress.
  • Include your personal size (see Size Guide).
  • Tell us your event date and contact number (required for non-U.S. orders).

Order Cancellation: Custom orders can be canceled within 24 hours of purchase. After that, cancellations and refunds are not available.

Return Policy: You may return eligible items within 7 days of receipt. Returns must be unworn, unwashed, and undamaged. Customized dresses, accessories, clearance items, expedited fees, and final sale items are non-returnable. Return shipping costs are the customer’s responsibility.

If you have questions or need help adjusting your design, feel free to contact us. We’re here to make sure you look and feel amazing!

Customization Process
Consultation

We begin by discussing your vision. Share your ideas, inspiration photos, favorite styles, and any special requirements you have. Our design team will help assess feasibility and provide suggestions tailored to your preferences.

Measurement & Confirmation

Once the design is confirmed, we will guide you through taking precise body measurements or using a size chart. We'll confirm colors, fabrics, and other custom options with you before we begin production.

Production

Our skilled artisans begin crafting your dress with attention to detail. Production typically takes 2–4 weeks depending on complexity. You'll be notified once production starts.

Final Quality Check

Before shipping, each dress undergoes a thorough inspection to ensure it meets our quality standards and your custom requirements. We’ll also take photos of the final piece if requested.

Delivery

Your custom dress will be carefully packaged and shipped to your address. Tracking details will be provided. Please allow for additional delivery time depending on your location.

Why Choose Us?
🧵 Handcrafted Quality

Every gown is handcrafted by experienced artisans. From delicate lacework to structured bodices, attention to detail is in everything we make.

🎨 Designed with You in Mind

We are inspired by real people and special moments. With you as our muse, we design dresses that balance timeless elegance with modern sensibilities — while remaining affordable and accessible.

✂️ Made-to-Order Sustainability

All of our dresses are made-to-order, which means we only start crafting your dress after your order is placed. This helps reduce fabric waste and allows our artisans to give full attention to each gown — hand-cut and stitched just for you.

👗 Inclusive & Free Custom Sizing

We believe fashion should fit everyone. That’s why almost all of our dresses — including bridal gowns, prom, bridesmaid, and evening styles — come in sizes 0–28W, and we proudly offer free custom sizing based on your exact measurements.

🌈 Full Color Range

Our Bridesmaid, Evening, Prom, and Special Occasion dresses are available in 80+ colors. Whether you're coordinating a bridal party in a single shade or mixing and matching tones for a personalized look, we've got you and your squad covered.

🕒 Fast Production Times

Even though almost all our dresses are made-to-order, we work fast. Our standard production timeline is 2–4 weeks, and we also offer rush options if you're short on time.

📦 Easy Returns & Alteration Credit

We understand that ordering a dress online can feel uncertain — that's why we offer flexible return policies on select styles and alteration credits to help make sure your dress fits perfectly.

🌍 Worldwide Shipping

We ship to over 100 countries with secure, trackable delivery. No matter where you are, your dream dress can reach you.

Help & FAQ

We’re happy to assist you! Below are frequently asked questions about our dresses, customization (including free custom size and simple adjustments), shipping, returns, and more.

💍 Product & Customization

Do you offer free custom sizing and neckline changes?
Yes! We provide free custom sizing and simple adjustments like neckline or sleeve changes to ensure your dress fits perfectly and suits your style.
What does "Made to Order" mean?
Most of our wedding and formal dresses are Made to Order, meaning they are crafted specifically after your order is placed. This allows us to offer more styles, sizes, and colors while reducing waste.

The estimated delivery time includes processing, tailoring, and shipping. Made to Order dresses typically take 2–8 weeks to arrive, though many are delivered sooner.
Can I request other custom modifications?
Yes, please contact us before ordering for additional custom requests. Some modifications may incur a small fee.
Do you offer plus-size dresses?
Absolutely! We offer inclusive sizing up to US 26W and custom sizing beyond that for the perfect fit.
How should I care for my dress after delivery?
Due to long-distance shipping, we recommend hanging your dress and gently steaming or low-heat ironing to maintain shape and smoothness before your big day.

🛒 Ordering & Payment

How do I place an order?
Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if have, add to cart, then complete checkout with PayPal or credit card.
How do I make changes after my order has been placed?
If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible.Leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.
What are the payment options?
You can pay for your purchase with all major Credit and Debit Card, Paypal,or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.
Is my payment secure?
Definitely yes! We use the highest industry standards to secure our website and the payment process. buybestdress.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).
Can I edit or cancel my order?
Orders can be changed within 24 hours of placement. We accept complimentary cancellation with a full refund if cancellation is made within 24 hours of the order being placed. If outside the 48-hour window, we offer a 75% refund on all cancellations! If your non-custom product order hasn't been shipped yet, Contact support ASAP for assistance.
Why did I get an email that says my order has been declined?
If the event date is too close to the delivery date, the manufacturer will decline the order. At that time we will cancel the order and issue a full refund!
What if my payment fails?
Check your card info or try another method. Contact us if problems persist.
Why is "rush production" not available on certain dresses?
We have a small collection of dresses that do not allow rush production. This is because our manufacturer does not offer a faster production of these styles. Currently, this only affects satin bridesmaid dresses and wedding dresses. Check the product page for all available delivery options.

🚚 Shipping & Delivery

Where do you ship to?
We ship to over 100 countries worldwide. Most of our items are available for international shipping.

To check if an item can be shipped to your country, simply select a color and size on the product page, then click “Change Country” at the View Cart or Checkout page. If available, international options will appear.

Most orders are shipped from our main production studio in China. A small number of items may ship from the United States depending on availability and location.
How long does delivery take?
Delivery time includes both production and shipping time.

Since most of our wedding and formal dresses are Made to Order, production usually takes about 1–4 weeks depending on the style and season.

After your dress is made, shipping times are as follows:
Express shipping to US/EU/UK: 3–7 days
Standard shipping: 1–2 weeks

For other countries, shipping times may vary. If you have a specific deadline, feel free to contact us before placing your order.
Will I need to pay import duties or taxes?
We don’t charge VAT or duties at checkout. Customs fees may be due upon delivery depending on your local government. We sometimes prepay or cooperate with couriers, but cannot guarantee exemption. Please understand these taxes are imposed by your country, not us.
Why do shipping fees seem low or free?
We often subsidize shipping costs so you pay less or nothing at checkout. The full shipping cost is usually higher, and we cover the difference.
When will my dress be delivered?
Total Delivery Time Calculation: Processing + Shipping You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped.

If you have an account:
Log in at the top of our website, go to My Orders or Order History, and click the order number to view tracking and status details.

If you checked out as a guest:
Visit our Order Status page, enter your order number and the email used during checkout, then click “View Order.”

If you’re unable to find your order or need help tracking it, please contact our customer service team.

📏 Sizing & Measurements FAQ

What size should I order?
We recommend checking our Size Guide and using your bust and natural waist measurements to determine your size.

• For fitted or mermaid-style dresses, use the largest of your bust, waist, and hip measurements.
• For A-line, ball gown, or loose skirt styles, hip measurement is less important—choose based on bust and waist.

We recommend having your measurements taken professionally for the most accurate fit. Minor alterations can be done locally after delivery if needed.
What if I’m between sizes?
Choosing free fees custom sizing is recommended for the best fit if you’re between sizes.Please email or text us.
Do you use US sizing?
Yes, we use US sizing. Please consult our size chart on the product page before ordering.
Can you adjust dress length?
Yes, please provide your height and heel height for length adjustment.
Do you offer maternity sizing?
Yes, contact us before ordering for maternity adjustments tailored to your timeline.

🧾 Account & Issues

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and manage returns more easily.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll send a reset link to your email address.
I can’t log in. What should I check?
Ensure your email and password are correct. Also check your email for verification or reset links. If issues persist, contact our support team.
Why can't I find my account?
Placing an order online does not automatically create an account. If you would like an account with BuyBestDress, you will need to do that separately by clicking Login/Sign up at the top right of the page.
How do I update my email or address?
Log into your account and go to Account Settings to update personal information and addresses.
Can I delete my account?
Yes, please contact our support team if you wish to permanently delete your account and associated data.

🔁 Returns & Refunds

What is your return policy?
You may return items within 7 days if in original, unworn condition with tags. Custom dresses are not eligible unless defective.
How much refund do I get?
Most returns get a 75% refund after inspection, excluding shipping fees.
What if the dress arrives damaged?
Contact us within 3 days with photos. We’ll offer repair, replacement, or refund depending on the issue.
When will I receive my return refund?
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise—initial shipping and handling fees will not be refunded.
Do you cover return shipping?
Return shipping is the buyer’s responsibility unless the item is faulty or incorrect.
Can I exchange my dress?
We do not offer exchanges. Please return and place a new order for a different item.

🧼 Garment Care

How should I store my dress?
• Dresses are usually packed inside out for protection.
• Hang and store the dress in a shaded, dry place.
• Use the inner hanger straps if available to help support the weight.
How should I clean and iron my dress?
• Do not machine wash
• Do not dry clean
• Professional spot clean only
• Steam iron at low temperature if needed
Can I steam or iron my dress?
Yes, use low heat or a steamer. Avoid direct contact with delicate embellishments.
Any tips for traveling with the dress?
Fold carefully with tissue paper in a travel garment bag. Steam after arrival for best results.
Is the dress reusable after the wedding?
Many brides repurpose or alter their gowns for future use. Our dresses are made to last.

📞 Contact & Support

How can I contact customer service?
You can email us at [email protected] or use the contact form on our website.

You can also reach us via the live chat icon located at the bottom right of the page.

We strive to reply to all inquiries within 24 hours.
What are your customer service hours?
Our customer service is available 24/7. We aim to respond to all messages within 24 hours.

Please note that responses may take slightly longer on weekends and holidays.
Do you have a physical store?
We operate online only to keep prices competitive and offer made-to-order gowns worldwide. Our products are shipped directly from the factory, helping you save on costs without compromising quality.
Where are you located?
Our production studio is based in [SuZhou, China].
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