Help & FAQ

Yes! We provide free custom sizing and simple adjustments like neckline or sleeve changes to ensure your dress fits perfectly and suits your style.

Most of our wedding and formal dresses are Made to Order, meaning they are crafted specifically after your order is placed. This allows us to offer more styles, sizes, and colors while reducing waste.

The estimated delivery time includes processing, tailoring, and shipping. Made to Order dresses typically take 2–8 weeks to arrive, though many are delivered sooner.

Yes, please contact us before ordering for additional custom requests. Some modifications may incur a small fee.

Browse any category, select the item you want, choose the color, size, and any special requirements on the product page, then add it to your cart. Proceed through View Cart or the mini cart icon to checkout.

We support multiple secure payment methods for a smooth and convenient purchase.

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible.Leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

We offer multiple secure payment methods, including major credit and debit cards, PayPal, Stripe, Google Pay, Pay with Link and . All transactions are processed through trusted and encrypted payment gateways to ensure your information remains safe.

We ship to over 100 countries worldwide, and most items support international delivery.

To confirm if an item ships to your country, choose the color and size on the product page, then select “Change Country” at the View Cart or Checkout page.

Most orders ship from our primary production facility in China, with some items shipping from the United States depending on availability.

Shipping times vary by location and method, and do not include production time for made-to-order items.
• Expedited Shipping: Europe & North America: 4–7 business days; Other regions: 1–2 weeks.
• Standard Shipping: Europe & North America: 1–3 weeks; Other regions: 2–5 weeks.
All times are estimates and may be affected by customs or carrier delays.
If you have a specific deadline, feel free to contact us before placing your order.

We don’t charge VAT or duties at checkout. Customs fees may be due upon delivery depending on your local government. We sometimes prepay or cooperate with couriers, but cannot guarantee exemption. Please understand these taxes are imposed by your country, not us.

If any duties or taxes are applied, they will be the responsibility of the customer.

We recommend checking our Size Guide and using your bust and natural waist measurements to determine your size.

• For fitted or mermaid-style dresses, use the largest of your bust, waist, and hip measurements.
• For A-line, ball gown, or loose skirt styles, hip measurement is less important—choose based on bust and waist.

We recommend having your measurements taken professionally for the most accurate fit. Minor alterations can be done locally after delivery if needed.

Choosing free fees custom sizing is recommended for the best fit if you’re between sizes.Please email or text us。

Yes, we use US sizing. We also provide corresponding UK and EU size conversions for your reference. Please consult our size chart on the product page before ordering.

We try to show colors as accurately as possible, but shades can look slightly different in person because of fabric type, lighting, and device screen settings.

For a closer reference, please check our Color Guide.

In short:
• White – bright, cool, pure white with no warm undertone.
• Ivory – soft off-white with a warm undertone, flattering on most skin tones.
• Champagne – warm beige-gold base that gives a richer, vintage look.

You can see photo comparisons in our Color Guide.

The same color (for example “Ivory”) can look slightly different on chiffon, satin, lace or tulle because of thickness, sheen, transparency and how each fabric reflects light.

This is normal for dyed fabrics and is explained in more detail in our Color Guide.

No, you can checkout as a guest. However, creating an account helps you track orders and manage returns more easily。

Click “Forgot Password” on the login page. We’ll send a reset link to your email address。

Ensure your email and password are correct. Also check your email for verification or reset links. If issues persist, contact our support team。

Standard-size items can be returned within 14 days in original condition. Custom-size dresses cannot be returned unless defective。 See our full policy here: Refund Policy

Refund amounts depend on inspection and cancellation timing. Shipping fees are non-refundable, and return postage is paid by the customer。 Details: Refund Policy

If your item arrives damaged, defective, or incorrect, we offer a full refund, repair, or replacement。 Please contact us with photos as soon as possible。

• Dresses are usually packed inside out for protection.
• Hang and store the dress in a shaded, dry place.
• Use the inner hanger straps if available to help support the weight。

• Do not machine wash
• Do not dry clean
• Professional spot clean only
• Steam iron at low temperature if needed

Yes, use low heat or a steamer. Avoid direct contact with delicate embellishments。

You can email us at [email protected] or WhatsApp: +1 301-388-5571

You can also reach us via the live chat icon located at the bottom right of the page.

We strive to reply to all inquiries within 24 hours。

Our customer service is available 24/7. We aim to respond to all messages within 24 hours.

Please note that responses may take slightly longer on weekends and holidays。

We operate online only to keep prices competitive and offer made-to-order gowns worldwide. Our products are shipped directly from the factory, helping you save on costs without compromising quality。