Shipping Policy

Effective Date: [06/01/2025]

At BuyBestDress.com, we take pride in offering high-quality custom-made clothing. This Shipping Policy outlines our processing times, shipping methods, and delivery expectations to help you understand our delivery process.

1. Order Processing Time

Custom and Made-to-Order Items: As most of our clothing is custom-made, the processing time for each order depends on the complexity of the garment and the current order backlog. Typically, our processing time ranges from 1 to 4 weeks. We will notify you of any significant delays and keep you updated on your order status.
Order Confirmation: Once your order is placed, we will begin working on it immediately. After processing, you will receive a notification that your item has been shipped.

2. Shipping Methods and Delivery Times

Shipping times vary depending on your location and the shipping method you select:

Expedited Shipping:
- Europe and North America: Typically delivered in 4-7 business days.
- Other Regions: Expedited shipping typically takes 1-2 weeks for delivery.
Standard Shipping:
- Europe and North America: Typically delivered in 1-3 weeks.
- Other Regions: Standard shipping usually takes 2-5 weeks, depending on the destination.

Please note that shipping times are estimates and may be affected by customs processing, carrier delays, or other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method, destination, and size/weight of your order. Shipping rates will be displayed before you finalize your purchase.

4. Shipping Restrictions

We ship to most countries worldwide, but some remote locations may have shipping restrictions or longer delivery times. If we cannot ship to your location, we will contact you to discuss alternative solutions.

5. Tracking Your Order

Once your order is shipped, we will provide you with tracking information. You can use this tracking number to follow your shipment through the carrier’s website.

If you have not received your tracking details or have concerns about your order, please contact us for assistance.

6. Customs and Duties

International Orders: Orders shipped outside the U.S. may be subject to customs duties, taxes, and fees based on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs.
Customs Delays: Please be aware that customs processing can cause delays. We are not responsible for any customs-related delays, fees, or taxes.

7. Address Accuracy

Please ensure that your shipping information is correct. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details. If you notice an error after placing your order, please contact us immediately so we can make the necessary corrections before shipment.

8. Lost or Damaged Shipments

Lost Shipments: If your order is lost in transit, please contact us as soon as possible. We will assist you in filing a claim with the carrier if necessary.
Damaged Shipments: If your item is damaged during shipping, please notify us within 7 days of receipt with photos of the damage, and we will arrange a refund or replacement.

9. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping methods or services. Any changes will be posted on this page, and the Effective Date will be updated accordingly.

10. Contact Us

If you have any questions regarding our shipping process, please contact us at:

Email: [email protected]
Phone: +1 301-388-5571
Live Chat: Available on our website www.buybestdress.com

We are here to assist you!

By purchasing from BuyBestDress.com, you acknowledge that you have read, understood, and agreed to our Shipping Policy.